Service Auditing

Many businesses unknowingly overspend or rely on systems that no longer fit their needs. Our service audits take a close look at your technology, contracts, and subscriptions to identify inefficiencies, reduce unnecessary costs, and improve overall performance.

From internet and phone providers to software subscriptions and hardware usage, we help you make sure everything in your environment is actually adding value to your business.

Deciding between using a printing vendor or an in-house printer depends on your needs. Vendors handle high-volume or specialty tasks but can be costly for ongoing projects. In-house printing offers more control, faster turnaround, and lower long-term costs but requires investment in equipment. Not all vendors are equal, so researching options is important.

Salespeople try to sell you more than you need for speeds.  In one situation we had a sales rep that we had to have Dedicated Internet Access (DIA) fiber for $2300+ / month because the client was a hotel.  This was after we used their own paperwork to prove that the client was paying for twice the speeds they actually needed.  Today this hotel is running on coax comfortably for under $200 / month.

Also, that internet cell backup the ISP gives you is garbage 90% of the time.  Just ask the installers and they’ll laugh.  But we can do emergency cell backups right if that’s what you want.

Telephone providers are an essential part of communication systems, but recent changes have made some services more expensive. The FCC recently removed cost reduction measures for elevator phone lines, which has caused the cost of analog lines to rise significantly. As a result, businesses are now facing monthly charges of $200 to $300 for these lines, which were previously much more affordable. This shift has forced many organizations to reassess their communication systems and consider alternatives, such as VoIP (Voice over IP) solutions, which are often more cost-effective. These changes highlight the growing need to evaluate telephone providers and explore modern technologies that can help reduce costs while maintaining reliable service.

Do you have an extra Trello subscription sitting around that you’ve forgotten about? Maybe a Dropbox account you’re no longer using but still paying for? It’s not uncommon for these subscriptions to slip through the cracks!

Do you have the setup you really need? Maybe an extra streaming service you’re not using? Or a TV feature you paid for but never use? It’s worth checking!

  • IT process and policy development to create clear, consistent workflows for handling common scenarios, support issues, and equipment or service requests, reducing confusion and improving day-to-day operations.
  • Centralized account management to track active users, subscriptions, and services, helping prevent unnecessary costs and keeping everything organized in one place.
  • Contract tracking to maintain a centralized record of agreements and expiration dates, allowing for better visibility and proactive management of renewals.
  • Contract review services to identify pricing changes, avoid unexpected increases, and ensure you have the opportunity to evaluate better options before renewal.